Booking Conditions

Processing of Personal Data

In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user accepts that the personal data provided at the time of booking are incorporated into a file owned by SORRA DAURADA S.L., hereinafter the company, with B08205858 and registered office at Calle Tramuntana 18, 08370 Calella, Barcelona, for the management of the reservation system, the processing of your request, the control and management of the relationship with the users of the website that process reservations, as well as for the realization of statistical studies of the users registered in the aforementioned website that allow to design improvements in the services provided. All the fields of the forms indicated as mandatory must necessarily be completed for the correct processing of your applications. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the bank details provided are used to meet the possible penalties for cancellations or no-shows set in the conditions of the rate. The processing of your reservations necessarily implies the aforementioned treatment, so the process cannot be carried out in case of opposition to it. You may, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.

Veracity of the data

The user will be responsible, in any case, for the veracity of the data provided, the company reserving the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that proceed in Law. Likewise, the user must be duly authorized to provide data of third parties. Only with the consent of future hotel guests, the user may enter their names and surnames in the Room distribution section. Such information, which will allow the chosen Hotel to provide a better service to its guests, is optional, therefore, its provision by the user, implies, under his sole responsibility, the assumption of the duty to inform those of the content of our Privacy Policy prior to the offer of personal information.

Data processing in navigation

In accordance with the obligation under art. 22.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to compile anonymous and aggregated statistics that allow us to analyze the way users use our website, in order to improve it. Only the following information about visitors to our website is obtained and stored:

• a) The domain name of the provider (ISP) and/or IP address that gives them access to the network. For example, a user of the provider xxx will only be identified with the xxx.es domain and/or IP address. In this way we can compile statistics about the countries and servers that visit our website most often.
• b) The date and time of access to our website. This allows us to find out the busiest hours, and make the necessary adjustments to avoid saturation problems at our peak times.
• c) The internet address from which the link to our website started. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to enhance those that offer better results.
• d) The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result.

It will allow us to obtain the following information:

• a) The date and time of the last time the user visited our website.
• b) The design of content that the user chose in his visit to our website.
• c) Security elements involved in controlling access to restricted areas.

Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Agency for Data Protection, users are informed that the aforementioned data will be incorporated into a personal data file of The company For the purposes detailed above, the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

We also use the Google Adwords remarketing tool. This tool allows you to publish on the Google Adwords Content Network (more details about the Google Content Network here: https://support.google.com/adwords/answer/2404190), ads based on previous visits of users to our Website. To do this, some of the pages of our website include a code called “remarketing tag”. These tags allow you to read and configure the cookies of your browser in order to determine the type of specific advertisement that will be shown to the user, based on elements related to your visit to our website, such as the navigation circuit chosen, the specific pages visited or the actions that have been carried out in them. The remarketing lists thus created are stored in a database on Google’s servers, where all cookie IDs associated with each list or interest category are stored. The information obtained only allows to identify a specific browser, Google cannot identify the specific user only with this information (more information about the Remarketing tool in the following link: https://www.google.es/adwords)

Regarding the company, this information can only be associated with a specific user in case said user is identified on the web, for example because it has completed a reservation process. In this case the data thus obtained will be communicated to The company For purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interest shown during navigation, incorporating the data into a file of the aforementioned entity for the purposes indicated. To oppose the aforementioned processing and communication, the user has the possibility of disabling cookies, as indicated below:

The user has the option not to receive cookies or to be informed about their setting by configuring their browser for this purpose. However, if you disable cookies, you may not be able to use all the functionalities of the website. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting Google’s advertising opt-out page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To opt out of the use of third-party cookies, users can also visit the Network Advertising Initiative’s opt-out page. At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

File for advertising purposes

If the user wants to receive information about promotions of the company can authorize the transfer of their data for such purposes simply by accepting these Booking Conditions. If, on the other hand, you do not wish to receive information in this regard, you must expressly activate the exclusion box. Only when there is consent to do so, the personal data necessary for communication will be transferred to Paraty Hoteles S.L and will serve to keep you informed, either by email, or by any other means, of news, products and services related to The company and Paraty S.L. From this moment you are informed that, if you have stated that this is your will, your personal data will be incorporated into a file with personal data for which you are responsible. The company, the user may access, cancel, rectify their data or oppose their treatment by writing to The company as indicated below.

Rights

The rights of access, rectification, cancellation and opposition may be exercised by writing accompanied by a copy of your ID addressed to the person responsible for the corresponding file at the address indicated below:

– Paraty Hotels S.L. | Jaen Street 9 | Galia Building 212, Office 11 | CP 29004 (Malaga)

– SORRA DAURADA S.L. | CIF B08205858 | Calle Tramuntana 18, 08370 Calella, Barcelona

Responsibility of the hotel

Access to the page does not imply in any case the existence of a commercial relationship between the user and the company. The portal only provides information about the vacant hotel rooms at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.

The reservation of hotel nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set forth herein.

By accepting the following clauses, you represent and agree:

• 1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
• 2) That the data provided when making the online reservation are true, complete and concise.
• 3) Only those pages that appear within the web map are included in the web.
• 4) That access to this website is the responsibility of the user
• 5) That once the reservation is made, the electronic document in which it has been formalized will be filed, you can access it at any time.
• 6) That confirms the reservation made, that is, the dates indicated, the number of rooms, people and the Hotel chosen.
• 7) The conditions and price of the reservation made, are those that are expressly determined in the conditions of the rate expressly included in the page that you make the reservation.
• 8) Regarding the relationship with the portal, it gives you the possibility to book rooms of the chosen hotel through its website, but does not offer any type of hotel service under your responsibility.
• 9) That your card details are collected for the purpose of guaranteeing the reservation. The payment of the same will be made in cash at the chosen Hotel and only in the case of cancellations or no-shows (no shows), the reservation will be canceled and the charge set in the conditions of the rate will be made.
• 10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

Prices

The prices indicated are Retail Prices VAT included.

The price includes: Price per night depending on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated.

The price does not include: Any service not specified in addition to extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc …

Check-in and check-out time: As a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 2 pm on the day of arrival and must be vacated at 12 noon on the day of departure.

Passports and visas

All travelers, without exception (children included), must carry their corresponding personal and family documentation, whether passport or D.N.I., according to current legislation. It will be on their behalf when the trips require obtaining visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any authority, for particular reasons of the user, or their entry into the country is denied for lack of the requirements that are required, or for defect in the required documentation, or for not being a carrier of the same, the hotel declines all responsibility for events of this nature, being on behalf of the consumer any expense that originates, applying in these circumstances the conditions and rules established for the case of no-show.